Posted November 2018

Contract duration:
Permanent
Employment Type:
PAYE
Working Location:
Farnham, Surrey
Working Hours:
08.00-17.00 Monday to Friday
Remuneration / Salary:
£16K – 18K dependent on experience

Job Purpose/Salary:

To assist with all aspects of the Helpdesk systems. The requirement to communicate clearly with other personnel and departments, providing a high level of operational performance for our client.

Principal Accountabilities:

To provide live client updates from the operational staff regarding works and project information from the RME engineers.

To receive and action telephone & email requests in accordance with the Help Desk procedures, answering calls in a professional and personable manner.

Allocating works to engineers via our database system.

To compile and distribute data relating to reactive maintenance and minor works.

To carry out all reasonable tasks that may be requested from time to time by the client or Admin Supervisor.

Maintain consistency regarding targets as set by management.

To control the administration of sub-contractors and suppliers in accordance with RME standard procedures including the issuing and tracking of purchase orders and sub-contractor instructions.

To ensure client updates are actioned in a timely manner, conforming to the SLA requirements.

To receive and make welcome all visitors attending RME Services ensuring they are met in a professional and friendly manner. Assist with Post In/Out and acceptance of deliveries.

Person Specification:
Proven experience within a similar role, experience of data entry, experience of SLA’s and KPI Monitoring preferred, good IT skills, good level of interpersonal and customer relationship skills and a lovely telephone manner. Smart, presentable appearance.
General Information:
Due to the clients that we work with and the contracts we work upon, it is critical that you obtain security clearance and this will be a condition of your future employment. This vacancy therefore is only open to those who have been resident in the UK for at least 3 years and who do not have a criminal record.

If you would like to apply for this vacancy, please send your CV via post or email noting the position you are interested in.

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